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FREQUENTLY ASKED QUESTIONS

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SHIPPING

  • All customers will be served equally and prints will be dispersed in numerical sequence.

  • We accept payment from all major credit cards and Paypal. 

  • If you experience order troubles during a print release there are a few things that can help:

  • 1. Please refrain from submitting your order multiple times.

    2. Adding the product to your cart DOES NOT guarantee your purchase. After logging in to PayPal, you will return to the Store to verify your order, it is here where our inventory is checked. If you are given an “UNAVAILABLE” response, the product has been or is in the process of being sold out and is no longer available.

    3. If your order was processed you will receive an email from PAYPAL confirming payment. You can verify your payment through your PAYPAL Account. Shipping of your order will be indicated through a Shipping Notification email with your shipments tracking information. ALL ORDERS ARE SUBJECT TO REFUNDS BASED ON AVAILABILITY AND OUR TERMS & CONDITIONS.

  • Submitting your Payment Information onto PAYPAL only confirms your payment information it DOES NOT CONFIRM YOUR ORDER. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold at RaysOfArt site are subject to change without notice. We reserve the right to limit quantities on certain items. FINAL CONFIRMATION OF PURCHASE is processed through our Shopping Cart after you have submitted your information to PAYPAL. At that time your item(s) will be checked against our inventory and confirmation of your order will be verified. 

  • Adding an item to your Shopping Cart does NOT guarantee or reserve an item for you. The faster you check out the better your chances of completing you order!

  • Once a label has been created for your package you will receive a shipping notification email with instructions for tracking your package. Please check your junk email folder if you have not received it.

  • You are responsible to make sure you receive your order. If it has been three weeks since you placed your order and you still have not received it please contact us immediately by sending an email to: RaysOfArt@gmail.com. Please provide your Order ID Number and the name as it appears on the order to expedite our reply to you.  We are not responsible for your order after the claim deadline has passed. The deadline for USPS is 60 days from the date of mailing and the deadline for UPS is 120 days from the date of mailing. If your package was returned to us we will make 1 attempt to contact you via email. We can hold returned packages no longer than 10 days.

  • We use US Postal Service to ship POB and APO addresses. You will still receive a tracking number for your order and you can track your package at www.usps.com. Note: USPS does not update their tracking information regularly. Please be patient. From our experience, USPS is very reliable.

  • From time of purchase, orders are typically shipped within 3-5 business days of your completed transaction. You will receive shipping and tracking information via email. RaysOfArt is not open on Saturdays and Sundays.

  • You can see the shipping charges before you submit final payment. Select the items you want to purchase in our store. Click the PayPal button. Log into PayPal, and review your payment method, shipping address and contact information. Select “Continue” and you will be directed back to our site for final order review. Once you are back to our site you will see the shipping charges before your credit card has been charged.

 

INTERNATIONAL SHIPPING

    • We ship via FedEx International Economy service.  The cost for this service depending on your location as well as the weight and value of your order.  All packages are insured.

    • Import fees, duties and taxes (due upon delivery) are the customer's responsibility.

    • IMPORTANT TO INTERNATIONAL ORDERS – ADDITIONAL CUSTOM CHARGES: The shipping charges that are incorporated into your bill automatically from our shopping cart, and reflected in your invoice from us, are for the actual shipping of the item into your country only. Please be aware that each country has its own “Import Duty”, “VAT” for all commercial imports. You may want to check with your local FedEx or Customs office to find out just what these charges may be.  We cannot assume any responsibility for import fees and therefore these fees are your own responsibility. Please note: FedEx only makes 3 delivery attempts and in most cases will not deliver your package until import fees are paid.  FedEx will contact you for payment prior to delivery or at the time of delivery.

      Time in transit for international shipments is normally 5 to 6 business days.

    • Duties and taxes will be charged at the time of delivery. We will not refund your order if you refuse to pay the fees to accept your package from FedEx. If you do not accept your package from FedEx it will not be returned to RaysOfArt and may be abandoned or destroyed.

    • For more information please call Regulatory Consulting: 800-851-3336 x 4 and they’ll be able to confirm what the D/T and VAT would be on certain products when shipping to different countries. 

 

RETURN POLICY                                                                                                                                                                 

  • ALL SALES ARE FINAL. If your order arrives damaged we will work with you to resolve the issue.  Please send detailed photos of the damaged item, external damage of the box and shipping label (showing your name and tracking number) and send to RaysOfArt@gmail.com.                                                                       

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SIGNATURE POLICY

  • At RaysOfArt no items are signed that were not purchased directly from us within the last year. If you do not have an invoice from RaysOfArt or your invoice is older than 1 year please do not contact us. 

  • All prints and art work available on our website are signed unless otherwise noted.

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